Rooobet FAQ — All Your Questions Answered

This issue is usually caused by one of two things — an outdated app version or a poor internet connection. Follow these steps to fix it:

If you see an "Update Required" message:

1. Tap the "Update" button in your notification or on the app screen to download the latest APK
2. Install the new APK directly over the existing app — no need to uninstall, your data will be preserved
3. Log in again after installation

If the app won't open:

1. Restart your phone and check your internet connection
2. Settings → Apps → rooobet → Clear Cache & Data
3. If you're having issues, uninstall the app and download a fresh copy
4. If the issue persists, open rooobet.ws in your browser to continue and notify support

Rooobet withdrawal policy — full details:

Withdrawal processing times: bKash/Nagad — 15 minutes to 2 hours; Bank — 1–3 business days.

Yes, rooobet offers live scores and match statistics. Here's where to find them:

1. Go to the "Sports" or "Live Betting" section from the menu
2. Tap any live event to view the score, time, and full match statistics
3. If a match has the "Live Stream" icon, you can watch the video feed

Sports with live scores:

• Cricket (ball-by-ball updates, wickets, run rate)
• Football (goals, cards & corners in real-time)
• Tennis, Badminton, Basketball
• Kabaddi and other popular Bangladeshi events

On rooobet, you can suspend your account temporarily or permanently at any time. There are three options:

Option 1 — Cooling-Off (Temporary Break):
My Account → Responsible Gaming → Cooling-Off Period → choose 7, 14, or 30 days. You won't be able to log in during this period, but your balance will remain safe.

Option 2 — Self-Exclusion (Long-Term):
From the same page, you can also self-exclude for anywhere between 6 months and 5 years. Even after the period ends, reactivation requires a strict verification process.

Option 3 — Permanent Closure:
To permanently close your account, email our support team at support@rooobet.ws. You'll need to provide payment details so we can return any remaining balance.

Rooobet supports two 2FA methods. SMS-based is simpler to set up, while app-based offers stronger security.

Steps to enable SMS 2FA:

1. After logging in, go to My Account → Security Settings
2. Enable the "Two-Factor Authentication" option
3. Select "SMS" — an OTP will be sent to your registered mobile number
4. Confirm with your OTP to activate 2FA

Authenticator App (TOTP) Method:

1. Download Google Authenticator or Microsoft Authenticator
2. Select "Authenticator App" in rooobet's security settings
3. Scan the QR code or enter the code manually
4. Verify using the 6-digit code shown in the app
5. Store your backup codes somewhere safe

Forgetting your password happens. Resetting it on rooobet is simple and typically takes just 3–5 minutes.

Reset with mobile number:

1. Click the "Forgot Password?" link on the login page
2. Enter your registered mobile number (without +880)
3. Enter the 6-digit OTP sent to your phone via SMS (valid for 10 minutes)
4. Set a new password — at least 8 characters, including one uppercase letter and one number
5. Log in with your new password

Reset via email:
Enter your email address and a reset link will be sent to you. The link is valid for 30 minutes. Be sure to check your spam folder too.

No access to your phone or email?
Please contact the support team in this case. You'll be asked for your NID number and some registration details to verify your identity. This is usually resolved within 2–4 hours.